Hotels in Spain – Dealing with Hotel Staff Errors
by belidene on Feb.19, 2012, under diy
Spain is the 12th largest economy in the world and the 5th biggest among the countries in the European Union. It’s no surprise that lots of the world’s most prestigious businesses establish either branches or their headquarters in the nation.
If you are on a business trip to Spain, you might need to spend a few nights in any one of the business hotels in Spain. Travelling, company problems, and other concerns can be quite stressful, and you would just like to check in your hotel, get some much-needed rest, and have a comfortable stay. But you may come across mishaps during your stay that will make your hotel experience less pleasant.
Here are a number of tips on raising an issue without intimidating the hotel staff.
1. Is the problem worth your time and effort? As a business traveller, you are simply exhausted and stressed out. That issue may be really of no consequence and not worth complaining about.
2. If there is really a concern but can wait, allow your corporate department to address it. Remember that they are the entities who reserved your stay, so they should exercise the responsibility to resolve it. If you are there for a conference, enable the convention manager to solve it.
3. If you determine that the problem should be handled right now, determine what you really want. A price cut? A classier room? A free-of-charge meal? When the hospitality establishment accedes to your want, you will most likely feel compensated and the issue won’t get worse.
4. Do it right away. Go immediately to the front desk and air out the issue. Generally, front desk people have the authorization to address the concern right away. If not, request to see the supervisor or manager. And although you end up complaining to the general manager, the staff in the lower tier will be the individuals who will implement the solution.
5. Be cool and keep your voice down. No one likes to try and help a raving, screaming person. Remember that in the eyes of others, the one who is screaming is an idiot. Be nice, objective, and patient.
6. After your problem is solved, give thanks to everyone involved. Better yet, write the names and forward your appreciation to the hotel’s senior staff.
Have a great stay during your cheap holidays to Spain.
